Melitta Professional Academy

Our guiding principle

The MPCS Academy aims to promote and support employees in their work. We pave the way for individual further training and train our employees to become "Melitta Professionals". New colleagues are supported from the outset as they enter the world of Melitta Professional. At the same time, everyone is given the opportunity to expand or refresh their knowledge. All important topics relating to "machines", "coffee" and "digitalisation" are covered.

Onboarding

As a new employee, you will be introduced to the world of Melitta Professional right from the start. Here you will learn everything you need to know about the company.

Practical skills

Our specialised training courses on the machine offer you
important skills for practical
application.

Relief in the
everyday work

Learning how to use important operational tools makes your daily work process easier.

Argumentation
aid

Training courses on the advantages and features of our machines support you in your contact with customers.

Certification

In our barista training course, you will be awarded a barista certificate by an SCA adjudicator.

The first steps

Your introduction: What makes Melitta Professional special, who are our customers and what advantages does our portfolio offer. In your first steps on your way to becoming a "Melitta Professional", we will introduce you to the basics. By the end, you will know exactly what it means to be a "system solution partner".

History & Strategy

Introduction to the MPCS world, strategy, manifesto and SSP

Understanding the MPCS principles: Customer centricity, self-image, values of cooperation

1,5 hrs.

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Customer & Market

Who are our customers? Application examples, out-of-home market

Market understanding, customer perspective, customer needs

1,5 hrs.

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Portfolio & Produkts

Product range overview, differentiation, product knowledge

Understanding portfolio and differentiation

1,5 hrs.

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SSP Workshop

Customer requirements, use cases, range of services and customer benefits

Independent derivation of the MPCS range of services from customer requirements, SSP benefit argumentation

1 day

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Specialised knowledge

The foundation has been laid, now you can deepen your expertise. Our programmes provide you with important information about our fully automatic machines and filter coffee machines. You can also train to become a coffee expert. If you want to stay up to date in our digital area, then the Melitta INSIGHTS training course is just right for you.

Fully Automatics 1

XT and CT range /
Features and
Advantage argumentation

Expertise, basis for consultation
discussion, argumentation aid

1 day

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Filter Coffee Machines

Filter coffee range / features and benefit argumentation

Expertise, basis for consultation, argumentation aid

1 day

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Coffee Professional

Background knowledge of coffee, product range, benefit argumentation

Expertise, basis for consultation, argumentation aid

1 day

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Melitta Insights

Background knowledge Insights, advantage argumentation

Expertise, basis for consultation, argumentation aid, practical examples

1 day

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Training for professionals

Recommended for all Melitta Professional employees who want to score highly in customer contact

Fully Automatics 2

Programming flavour profile, adaptation to customer requirements

Problem solving, operating the machine on site

1 day

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Wie melde ich mich an?

Als neuer Mitarbeiter erhältst du automatisch dein persönliches Trainingsprogramm per E-Mail über Workday. Du musst dich nur noch für einen passenden Termin einschreiben. Hier gibt es eine detaillierte Schritt-für-Schritt-Anleitung als Video:

Alle Schulungen auf einen Blick

The Academy-Team

The Melitta Professional Academy bundles our core competences as a system solution partner. We place customer needs at the centre of our efforts.

Steffi shares her concentrated knowledge in the various training courses - and not just on the subject of coffee. Alexa is also responsible for coordinating and developing the Academy. Matthias Höft and Miriam Babatz support the training team in the area of digitalisation. The management and other guest trainers are also part of the extended team.