Introducing the all new
SERVICE PORTAL

Scaling up our partner’s service business

Schedule your demo now

Save money. Eearn money. 

Partnership is not a promise. It is a connection.

# 1 Partner Challenge
High Operational
Service Costs

Caused by:

  • Inefficiencies in Back-Office & Service Planning
  • Expensive on-site visits e.g. in remote areas
  • High revisit-rate due to missing spare parts

# 2 Partner Challenge
Limited New
Revenue Streams

Caused by:

  • Missing digital cross-selling opportunities
  • No clear guidance to monetize value-addeddigital services for custom

As individual as your coffee business: service to suit you.

“Where the guest is king, the staff should be princes and princesses.”

Employee at the Bernstein Resort in Büsum

Schedule your demo now

Optimization is key

3 steps to save money

The SERVICE PORTAL gives you and your service team countless possibilities to cut the costs of your service operations.

Remote Service

Fleet Optimizer

AI-Driven Recommender

Remote Service
Up to 75 %
cost cutting

A single on site visit can internally costup to €200-€500, whereas remote troubleshooting average less than €50. Solve issues faster, easier and cheaper. With our SERVICE PORTAL.

Remote Service
No need to be
on site anymore.

Faster Easier Cheaper
Find out whats (potentially) wrong
Detect malfunctions before any impact by
data-based monitoring & automatic analytics		 +++ ++ ++
Resolve any user troubles quickly
Cut your costs (e.g. within a service contract)by remotely accessing user interfaces		 +++ +++ ++
Update software & recipes flexible
Simply carry out software, recipes &screensaver updates remotly		 +++ +++ +++

...compared to service on site.

Fleet Optimizer
The triplet of
cost reduction

Using the SERVICE PORTAL you can reduce your service operating costs by streamlining your fleet management. Automatic scheduling and having the rightspart when needed, saves you on additional visits, fuel and admin expenses.

Fleet Optimizer
Push first-time fix
to new heights.

Faster Easier Cheaper
Get recommendations for troubleshooting
Detect malfunctions before any impact by
data-based monitoring & automatic analytics		 +++ ++ ++
Resolve any issues quickly
Cut your costs (e.g. within a service contract)by remotely accessing user interfaces		 +++ +++ ++
Update software & recipes flexible
Simply carry out software, recipes &screensaver updates remotly		 +++ +++ +++

...compared to service on site.

Fleet Optimizer
The triplet of
cost reduction

Using the SERVICE PORTAL you can reduce your service operating costs by streamlining your fleet management. Automatic scheduling and having the rightspart when needed, saves you on additional visits, fuel and admin expenses.

Fleet Optimizer
Push first-time fix
to new heights.

Faster Easier Cheaper
Get recommendations for troubleshooting
Detect malfunctions before any impact by
data-based monitoring & automatic analytics		 +++ ++ ++
Resolve any issues quickly
Cut your costs (e.g. within a service contract)by remotely accessing user interfaces		 +++ +++ ++
Update software & recipes flexible
Simply carry out software, recipes &screensaver updates remotly		 +++ +++ +++

...compared to service on site.

A partner who shares your passion.

Coffee

For more than a century now, we have devoted ourselves to the question of how we can make coffee even more enjoyable and profitable. Leaving nothing to chance. Just trusting our own experts and selected partners. During cultivation and harvesting. During roasting and refinement. We have a huge variety, offering the best quality for every requirement, perfectly matched to every machine.

Coffee

For more than a century now, we have devoted ourselves to the question of how we can make coffee even more enjoyable and profitable. Leaving nothing to chance. Just trusting our own experts and selected partners. During cultivation and harvesting. During roasting and refinement. We have a huge variety, offering the best quality for every requirement, perfectly matched to every machine.

Coffee

For more than a century now, we have devoted ourselves to the question of how we can make coffee even more enjoyable and profitable. Leaving nothing to chance. Just trusting our own experts and selected partners. During cultivation and harvesting. During roasting and refinement. We have a huge variety, offering the best quality for every requirement, perfectly matched to every machine.